Frequently Asked Questions (FAQs)

We provide a wide range of person-centered services including 24-hour residential care (AFC homes), home help services, non-medical transportation, and guardianship and family services. Our focus is on supporting individuals with intellectual and developmental disabilities (IDD), mental illness, visual impairments, and seniors who need compassionate, consistent care.

Yes. Our residential care homes are staffed around the clock to ensure continuous supervision and support. We also offer on-call assistance 24/7, even for services outside the home.

While many of our services are Medicaid-funded, we welcome private-pay clients as well. Please contact us to discuss eligibility and payment options based on your situation.

You can either Request Services directly through our website. A member of our team will follow up promptly to guide you through the intake and care planning process.

We go beyond basic care — we provide personalized, compassionate support designed around the unique needs and goals of each individual. Our team is highly trained in trauma-informed care, cultural sensitivity, and behavioral support, and we pride ourselves on open communication and transparency.

We conduct regular safety checks, staff evaluations, and client progress reviews. We also maintain close communication with families and case managers to ensure high standards are met consistently.

Yes. We offer reliable non-medical transportation for errands, community programs, day centers, and group outings. Please note that medical transport (such as to hospitals or dialysis) is not provided.

Guardianship is a legal arrangement where a designated guardian makes decisions for someone who is unable to do so independently. If you're unsure whether your loved one requires this level of support, we offer consultations to help you understand your options and responsibilities.

Absolutely. Our team members undergo rigorous training in CPR, first aid, mental health care, medication administration, behavior management, and more. We ensure that each caregiver is fully equipped to provide safe, respectful, and effective care.

We’re always looking for compassionate, dedicated professionals. Visit our Careers Page to view current job openings and apply online.

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